Invisible Work for New Patient Consultations

Peter ForsterAbout GPS, Best Practices, Costs of Treatment Leave a Comment

New patient consultations at Gateway are expensive, in large part because of the hidden or invisible work that takes place as part of the consultation process. The table below contrasts the visible work, which is contained in the two sessions with clinicians, to the hidden work done by clinical and nonclinical staff in order to make those two in person …

Congratulations Dr. Kelsey Schraufnagel

Peter ForsterAbout GPS, GPS Update

We were so excited to learn that Doctor Schraufnagel, who’s been working here at the clinic for two years as a psychological assistant, finally received her California license has a psychologist. The outcome was never in question except for host of bureaucratic snafus including an analyst at the California Board of Psychology who mysteriously disappeared part way through completing her …